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Holiday Inn Hotel And Suites Richmond - West End

8008 West Broad St, Henrico, Virginia, United States


The Quality Inn West End is conveniently located less than eight miles from Virginia Union University, the University of Richmond and Virginia Commonwealth University. This hotel is minutes from area attractions like The Diamond (home of the Richmond Braves minor league baseball team), the Children's Museum of Richmond and the Science Museum of Virginia. The Stuart C. Siegel Center, an arena for sporting and entertainment events, is seven miles away. The Richmond International Airport and Paramount's Kings Dominion theme park are about 15 minutes away. Major malls, like the Regency Square and the Stony Point Fashion Park, are within six miles from the hotel. Guests of this hotel are invited to enjoy the free deluxe continental breakfast, featuring Danishes, muffins, bagels, yogurt, cereals, fresh fruit, juices, hot chocolate, coffee and tea. Additional hotel amenities and features include: Free high-speed Internet access, free newspaper, free local calls, free parking and free coffee. Guests will also enjoy the seasonal outdoor pool. Business travelers will appreciate access to copy and fax services, and a business center with full Internet access and printing capabilities. All spacious guest rooms have coffee makers, irons, ironing boards, speakerphones, voice mail, safes, and large-screen televisions with cable. The business king room features a large work area, microwave, refrigerator and high-speed Internet access, which is perfect for all business travel needs.


Guest rating : 3.8 - 10 Check in: 15:00
Check out: 11:00

Rooms : 184

Amenities

  • Meeting/Banquet Facilities
  • Room Service
  • Elevator
  • Smoking area
  • Dry cleaning
  • Ironing service
  • Wheelchair accessible
  • vending machine
  • Facilities for Disabled Guests
  • Game Room
MORE

Myraida
2022-05-29
Perfect

Rolfes
2022-05-23
Bad
I really didn't like anything.
It was dirty, no promised breakfast, no towels, soap . . They had NO regular coffee, only decaf. I will NOT stay there again.
Kirshaunda
2022-05-23
Horrible

Ann
2022-05-23
Hospitality
Absolutely nothing. Booked through Booking.com paid for one night and tax when booked reservation for two double/queen beds. Got to the hotel to check-in around 930pm and was informed our room was given away that I should have called and let someone know we would be late checking in and they wouldn't have given our room away. To which I replied not only was a credit card given but the payment posted prior to us leaving on our trip The desk clerk said that didn't matter because I used a third party to book and they didn't have the money Booking.com did but she would offer us a king bed and a cot that was unacceptable I still after all this time can not believe the attitude of the woman She instructed me to take my issue up with Booking.com which we did. The customer representative said there was a protocol that she needed to follow and wouldn't give me credit towards another hotel. So we were penalized for following the rules. I need to add that no where I've stayed has been a problem checking in after checking time with out calling to say I would be in after 3PM because there was a credit card with payment given. I still haven't been given credit or an apology.
Terrible customer service because I booked with Booking.com the desk clerk said my experience would have been different had I booked directly through them. I am surprised that Choice Hotels condones and supports this behavior if that is how you truly feel you shouldn't work with third party's period. If that is not how Choice Hotels or Booking.com wants to be represented please give better training.
Jeannine
2022-05-21
Bad
I liked nothing
The lady at the desk was awful. The first room had no towels and the tub was dirty. The second room had no wash cloths or hand towels. The lady at the desk was not nice.
Michael
2022-05-19

The location is good! Too bad this is the WORST hotel ever!
ALMOST EVERYTHING! DO NOT GO HERE!!! AWFUL!!! NOTHING In the listing is true!

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