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Steigenberger Hotel Hamburg

Heiligengeistbruecke 4, Hamburg, , Germany


Centrally located in Hamburg’s Fleetinsel area, this 5-star hotel is a 5-minute walk from Lake Alster. The Steigenberger Hotel Hamburg’s air-conditioned rooms provide scenic views of the city or canal. Each includes cable TV, a work desk and a spacious bathroom with bathrobes. WiFi is available in all areas. In the Restaurant Saal, guests can enjoy light, tempting meals and plenty of genuine Hamburg atmosphere. . Sights near the Steigenberger Hamburg include the St. Michel Church and Hamburg Harbor, both just a 10-minute walk away.


Guest rating : 8.6 - 10 Check in: 15:00
Check out: 12:00

Rooms : 226

Important Information
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. This property might host on-site functions, so noise may be audible in some rooms.

Amenities

  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • 24-Hour Front Desk
  • Elevator
  • Packed lunches
  • Heating
  • Fax/photocopying
  • On-site parking
MORE

Andreas
2024-03-03
Overall, quite disappointing for a...
The location of the Hotel is very good, walking distance to the city center, the Alster and the Elbphilharmonie.
It was certainly not a 5* experience. The reception staff was neither friendly nor empathetic from the beginning. Not even after we needed to change room because the toilet door in one of our two rooms was broken, no technician was available and they forgot to de-feather/anti-allergic both rooms despite being on the booking. These things can happen but the question is how you deal with it. When the new room was not ready, we asked the reception and the bell man if they could bring our trolly to the room when it is ready but they created lots of excuses and ultimately just did not do it. We got the impression it was laziness, that they even joked about us backstage, and at least some of the receptionist just did not care to create a good solution-oriented, attentive service experience. The entire atmosphere and attitude was nowhere near 5* standard. Besides these elements, the hotel is relatively dated without being classy and the interior is not living up to the standards of the more stylish and/or sophisticated 4* or 5* hotels. The breakfast buffet is fine but the breakfast room feels like a standard conference hotel.
Stefano
2024-03-03
Good
Breakfast
Room
Barry
2024-03-03
Very good

Maya
2024-03-02
Very good
Very central location. Clean.
The spa has been under construction for approximately three months now. No stair master in fitness center. We wanted to extend our stay and asked for the price at the reception, which was 25% more expensive than in the Booking.com app.
Umar
2024-03-01
Exceptional
Very nice
Melek
2024-02-28
Very good

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