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Holiday Inn Express & Suites Santa Ana - Orange County

1600 East First Street, Santa Ana, California, United States


Located 6.5 miles from South Coast Plaza, Holiday Inn Express & Suites Santa Ana - Orange County, an IHG Hotel offers 3-star accommodations in Santa Ana and features an outdoor swimming pool, a fitness center and a shared lounge. Among the facilities at this property are a 24-hour front desk and an ATM, along with free WiFi throughout the property. The hotel has family rooms. The hotel has a grill. Holiday Inn Express & Suites Santa Ana - Orange County, an IHG Hotel also provides a business center and guests can use the fax machine and photocopier at the accommodation. Anaheim Convention Center is 7 miles from Holiday Inn Express & Suites Santa Ana - Orange County, an IHG Hotel, while Fashion Island is 12 miles away. The nearest airport is John Wayne Airport, 5.6 miles from the hotel.


Guest rating : 8.1 - 10 Check in: 15:00
Check out: 12:00

Rooms : 161

Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Please note that the pool is closed for repairs, and will reopen in January. Please call the front desk for more information"

Amenities

  • Free Breakfast
  • Free Parking
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Hair dryer
  • Microwave
MORE

Ariel
2024-03-23
Superb

Raquel
2024-03-21
Pleasant

Antonio
2024-03-21
Exceptional

Angie
2024-03-20
Bad
None
Bedding not clean
Tanner
2024-03-18
Go elsewhere on your vacation.
They did allow us to check in early upon request. I did however message the hotel through booking.com messaging service and got no response, then called a couple days before and was told to “call back the day of check in to see if they could do anything”
Customer service was atrocious. It took us a while to check in- there was two agents at the front desk, one was on the phone and the other couldn’t log in because she hadn’t “worked in a long time.” We unloaded our items and went to use the pool. It was filthy. When we went to talk to the male agent about it he just said “I wouldn’t swim in it.” And said he would talk to the manger. When we went back to the front desk to see what could be done, he had already left. When we asked the female agent she just said the pool was disgusting because it was an act of nature (the high winds from the week blowing in debris) and beyond the hotel control. No apologizes, just it is what it is. She gave us the phone number to the manager but it just rang to the front desk and we couldn’t speak to him because he “didn’t work weekends” also, we were told when we checked in the pool was supposed to be heated, but it was ice cold. Also the shower in our room was so backed up it was like showering in a tub full of water.
Lucie
2024-03-15
Won’t stay there again
I don’t know
Staff was very cold. Extremely noisy room (you hear the road constantly), bring earplugs because you won’t sleep otherwise. Carpet in the room is questionable.

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