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Extended Stay America Suites - Amarillo - West

2100 Cinema Drive, Amarillo, Texas, United States


This Extended Stay America - Amarillo - West is located in Amarillo and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Amarillo is equipped with a stovetop, microwave and a fridge. The hotel also provides guests with laundry, ironing facilities and upgraded bedding with extra pillows. The property offers free onsite parking and free local phone calls. Attractions within close proximity to the hotel include the Cadillac Ranch , the Route 66 and the Harrington Regional Medical Center.


Guest rating : 6.3 - 10 Check in: 15:00
Check out: 11:00

Rooms : 92

Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only. A valid credit card is required at check-in for payment.

Amenities

  • Free Parking
  • Pets Allowed
  • Laundry
  • Parking
  • Air Conditioning
  • 24-Hour Front Desk
  • Internet services
  • Non-smoking throughout
  • Vending machine (snacks)
  • Heating
MORE

Olmer
2024-03-21
Passable

Benjamin
2024-03-19
Everyone involved in owning and...
Not a single thing was ok about this not maintained property. It was extremely run down. The only positive in the whole experience was the lady at the desk who found a way to switch rooms out of the heavily smoked in non smoking room. But the one we were moved to reeked of some weird smell we could not identify, and it did not go away the whole visit. Just terrible.
No smoking room smelled like it had been saturated in cigarette smoke for WEEKS. They swapped us to a room where the refrigerator had not been cleaned in a very long time and the furniture and counters were all damaged. There was also no hot water in the shower no matter how long e waited on it to heat up. The whole place looked like the owner’s goal was to NEVER put a single dollar into maintaining the property. It’s a franchise hotel owned by some private LLC. Extended Stay cannot have inspected the place in years. They need to pull the license and their name from this property as fast as they possibly can. It is HORRIBLE.
Selma
2024-03-12
Room difference
The room I booked had been taken, but was given a bigger room with 2 queen beds. I had booked a King bed. No big deal. We were comfortable.
Camacho
2024-03-11
We just stayed for one...
The convenience of the location
No hot water, stains on sheets/pillows, dingy appearance, uncomfortable bed.
Eric
2024-03-09
Disappointing and uncomfortable, I won’t...
Location
We arrived late (12:15a) due to inclement weather, we were on the road for 14hrs. Upon arrival, check-in was smooth, although Tiffany at reception was having a conversation on the phone with a friend the entire time. My family went to the room while I parked, but the room we booked had not been cleaned at all! No clean linen, beds still unmade, dirty/wet towels on the floor, trash on the counters. When brought to the staff’s attention, we were told there were no rooms available and that I could speak with the AG in the morning. Obviously after a long day on the road, I simply wanted to sleep. After some negotiation, Tiffany begrudgingly agreed to clean the room while we waited. We sat in the lobby for 45 mins while she attempted to make the room right. When we got to the room, linens were “crunchy “ and looked dirty still. 1 towel (no washcloths or soaps) for 4 guests. Tiffany did her best, but could have done better. In the morning, DeDe the AG apologized and said that a staff member stayed in that room but did not clean up after. She then gave us a $12 refund but indicated we would need to go through booking.com in order to get it. Staff was polite, but no one actually took accountability for this issue and just pushed it off on to someone else. I would not recommend this location to fellows travelers.
Riley
2024-03-09
Bad

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