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Sheraton Salt Lake City Hotel

150 West 500 South, Salt Lake City, Utah, United States


This Salt Lake City, Utah hotel features a 42-inch flat-screen TV in every room. Guest rooms at the Sheraton Salt Lake City Hotel feature a coffee maker. Select rooms offer a living room and a dining area. Certain rooms also include a balcony. The Salt Lake City Sheraton provides a 24-hour front desk. A fitness facility and an indoor pool are available at the hotel. The hotel also features a beauty salon. The Broadway Theater and the Salt Palace Convention Center are a 5 minutes' walk from the Sheraton Salt Lake City.


Guest rating : 7.9 - 10 Check in: 15:00
Check out: 12:00

Rooms : 362

Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Outdoor Swimming Pool Seasonal April - September: Closed from Sun, Oct 01, 2023 until Mon, Apr 01, 2024

Amenities

  • Pets Allowed
  • Restaurant
  • Swimming Pool
  • Meeting/Banquet Facilities
  • Parking
  • Room Service
  • Safety Deposit Box
  • Skiing
  • Tour Desk
  • Air Conditioning
MORE

Wade
2024-02-19
Exceptional

Wilson
2024-02-18
Exceptional

Shielee
2024-02-18
Good

Robin
2024-02-18
Bathroom needed cleaning
The overall Room was clean but the bathroom had debri in the bathroom sink, on the floor and in the waste basket- appeared the construction in the bathroom not cleaned up and classes placed on back of toilet seat
See above
Timothy
2024-02-16
Superb
Reception staff were amazing and so helpful.
longer checkout would have been nice
Monica
2024-02-06
Paid full price for a...
I booked a room for my husband as he had an exam the following day and needed a quiet (child-free space) to study. Upon attempting to check in with staff member "J B" he was told the hotel would not permit it. The reason was initially that he didn't have a Sheraton booking confirmation number (only a Booking .com one). Once she got over this hurdle, the issue was that I had booked the room under my name and not his. Ultimately, she refused to check him in because, although he had brought the debit card that I had booked the hotel with, because it had my name on it they would not accept it without me being there with valid ID. Hotel policy not stated anywhere when booking. My husband phoned me and I explained to JB that I was the card holder but she continued to refuse check-in stating that I "could be anyone with a stolen credit card". I understand this, but this is of course the risk associated with any online transaction. If there was a 'no show' the card would still be charged - no ID needed then. JB advised she would cancel the room and not charge the card, but I have been charged. My husband had a high stakes exam the following day that he needed to study for. The worst bit wasn't the policy that my husband was supposedly non-compliant with, it is that JB was so incredibly unhelpful throughout the interaction and actually seemed to take glee and joy in seeing someone else stressed and revelled in the 'drama'.
Customer service. Front desk attitude and unwillingness to seek a resolution and be helpful. The enforcement of policies that are not clearly stated anywhere.

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