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TownePlace Suites by Marriott Mansfield Ontario

1125 Guest Court, Mansfield, Ohio, United States


Offering complimentary breakfast and free WiFi access, TownePlace Suites by Marriott Ontario-Mansfield is set in Mansfield in the Ohio Region. Columbus International Airport is 60 minutes' drive from the hotel. Each studio or suite includes a seating or living area with a sofa bed, a fully equipped kitchen and a dining area at the Mansfield Towneplace Suites. There is a flat-screen TV with premium channels for entertainment. Guests will enjoy the barbecue facilities and fitness center at this pet-friendly property. There is a 24-hour front desk for guests' convenience.


Guest rating : 8.2 - 10 Check in: 15:00
Check out: 12:00

Rooms : 86

Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to Coronavirus (COVID-19), the pool is closed until further notice and the fitness center has restricted access. For more information, please contact the property.

Amenities

  • Free Breakfast
  • Free Parking
  • Golf Course
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Skiing
  • Air Conditioning
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
MORE

Mark
2024-02-21
Pleasant

Beth
2024-01-29
Superb

Verified Hotel Guest
2024-01-02

The Cleaning staff was kind and friendly.
Michael
2023-12-30
Superb
Angela the General Manager was great. She helped us move in sooner than our arrival time as we had a toddler with us. The front desk person (lady with pixie braid) was not quite willing to allow us to check in yet. Ot was good customer service and a good teaching point. Jessica helped in the breakfast area and she was excellent. She recommended certain items and even gave us to go items. My 23 month old grand daughter actually went up to herr today before we left and said her name and gave her a high give without prompting. The pool was clean and great (I will speak about adjusting things there in the next box.) Service staff were mostly friendly and helpful.
I would appreciate a heads up on the guest service staff checking pool chemistry. We had just got to the pool at 5p.m. last night about 5:30 p.m. the front desk guy says he needed us to get out for 15 minutes. I did not understand as he did not explain. Another family had just arrived in the pool as well. Apparently he needed to check the Ph level of the water. It would be nice to 1, Put a sign on the window ir at the desk that the water chemistry needs checked at certain times and that the staff will ask you to get out of the pool for a short while. He did not say much other than we needed to get out for 15 minutes. 2. I was a pool manager and you can check the water chemistry without having everyone clear the pool. The water was turbid but it appeared okay. If chemicals needed to be added to the pool we would be out for longer than 15 minutes, so his ask did not make sense. Lastly as a customer service representative he could be coached on ways to make sure customers don't feel imposed on when they are told the pool is open from 6-11p.m. No one said anything about a pool chemistry check at any time. He did not offer an apology or polite request. He said "I need to close the pool for 15 minutes." We were only in for 25 minutes the other family for 10 minutes. It ruined my experience with my granddaughter in the water as she was upset we had to get out so soon. The food. You all have good options however consider diabetics with your protein choices. Most of the options were carb heavy. Perhaps regular eggs without the bagel would be good. The first morning you did offer omelets and kiche which were great.
Chelsea
2023-08-08
Exceptional

Chelsea
2023-08-08
Superb

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