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Hello.
I want to report Viajero Miami, located on 1120 Collins Avenue, Miami Beach, Florida, 33149 for refusing to refund me two nights that I paid for and they, for NO REASON, refused to do business with me, so I didn’t stay there for the last two nights and had to look for another place to stay.
What happened was: they offer in their rate towel for guests. I got back from the beach today, cover in sand. Wet and cold and they said they had “no” towels available. The manager that attended me was super rude since the beginning of the conversation, telling me in a very rude way that they didn’t have any towel and that they had to idea of when they were going to have towels. She was rude since her first word and obviously enough I stared being rude back. I told them I was going to wait for a towel at the reception and then funnily enough, a clean towel appeared out of no where in less than 5 minutes. When she was giving me the towel, I thanked her and was leaving and then she tried to lecture me which obviously I did not allow her to do that as I am not a kid and most importantly not her kid . So we ended up having a little argument. We were basically talking over each other. During this moment I NEVER threatened her, NEVER called her names, NEVER screamed, the only thing I kept on saying was: “you were rude first, you were rude first” and that was all!
I went to take my shower peacefully and once I was out, I was surrounded by 5 cops! FIVE!!! They treated like a criminal, they gave me 5 minutes to pack and thrown me literally on the street, with 3 suitcases and no where to go in the busiest week of the year in Miami.
I never felt so humiliated and mistreated in my whole 45 years of life.
I am a kind, friendly and respectful person, all the rest of the staff knows me and were really nice to me. They can testify what I am saying, talk to the cleaner of my room (208), they will confirm my character!
Hello.
I want to report Viajero Miami, located on 1120 Collins Avenue, Miami Beach, Florida, 33149 for refusing to refund me two nights that I paid for and they, for NO REASON, refused to do business with me, so I didn’t stay there for the last two nights and had to look for another place to stay.
What happened was: they offer in their rate towel for guests. I got back from the beach today, cover in sand. Wet and cold and they said they had “no” towels available. The manager that attended me was super rude since the beginning of the conversation, telling me in a very rude way that they didn’t have any towel and that they had to idea of when they were going to have towels. She was rude since her first word and obviously enough I stared being rude back. I told them I was going to wait for a towel at the reception and then funnily enough, a clean towel appeared out of no where in less than 5 minutes. When she was giving me the towel, I thanked her and was leaving and then she tried to lecture me which obviously I did not allow her to do that as I am not a kid and most importantly not her kid . So we ended up having a little argument. We were basically talking over each other. During this moment I NEVER threatened her, NEVER called her names, NEVER screamed, the only thing I kept on saying was: “you were rude first, you were rude first” and that was all!
I went to take my shower peacefully and once I was out, I was surrounded by 5 cops! FIVE!!! They treated like a criminal, they gave me 5 minutes to pack and thrown me literally on the street, with 3 suitcases and no where to go in the busiest week of the year in Miami.
I never felt so humiliated and mistreated in my whole 45 years of life.
I am a kind, friendly and respectful person, all the rest of the staff knows me and were really nice to me. They can testify what I am saying, talk to the cleaner of my room (208), they will confirm my character!