Rats IN THE ROOM and an UNSAFE Stay
Property was VERY sketchy and felt UNSAFE the entirety of our visit. Was not willing to walk all the way around to whatever breakfast they might have offered.
There was a 1-2 INCH gap underneath the main entry door into our unit. We were CHANGED to this unit (134) after we complained that our original unit (139) had NO heat and working telephone. Unit 134 was warm but but the noted HUGE gap underneath the main door. A couple of hours into our stay we saw RATS running in and out of the room through this gap!!!!!!!!!! RATS!!!!!!!!!! Not only that, but cold air swept in through this same gap with temps hovering near 20F!!!!! I wound up cramming whatever I could in this gap (bags, a small ice chest, small boxes, trash bin, etc.) to try to keep the RATS out. Finally, not only was the floor was so DIRTY that we wore sandals everywhere, the bedspreads even had small STAINS on them and the front door barely latched. As if not enough, the area is VERY sketchy...none of us felt anywhere near safe our entire stay--but the reservation was NON-REFUNDABLE. I took PICTURES of ALL of this!!! Seriously, we deserve to have our stay fully REFUNDED. In addition, I left the manager both a "maintenance note" and a personal note in the room stating that if reported, conditions were SO POOR that the local Health Dept/regulators might shut them down if left unaddressed.